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CASE STUDY · Klar

INBOX TO ACTION 615emails triaged

Klar brought five mailboxes across PILLAR, Betsa and GrandMa into one loop: AI classifies threads, creates tasks and sends digests — without a dedicated inbox coordinator.

INDUSTRY
B2B ops / internal SaaS
SERVICES
Automation & AI Systems
COUNTRY
Multi-market (UA / DE ops)
DURATION
Pilot · Jun–Jul 2026
Klar case cover
Inbox chaos → structured work.
WHO THIS IS FOR

FOR TEAMSDROWNING IN INBOX.

Operations and leadership teams that share multiple mailboxes and lose time sorting, forwarding and chasing follow-ups manually. Multiple accounts, one place to see what matters AI classification you can route into tasks and digests

BUSINESS RESULT

NO NEWOPS HIRE.

Klar took on an operational loop that would otherwise require a dedicated person: reading five inboxes, classifying threads, surfacing next actions and preparing summaries. In the pilot, the system created 91 tasks and sent 148 digests — without a new headcount line.

THE STARTING POINT

FIVE INBOXES.ZERO SINGLE VIEW.

Working mail for PILLAR, Betsa and GrandMa arrived in five separate accounts. Important threads mixed with lower-priority messages, and the next action depended on manual review. The team lacked one layer that turns incoming mail into priorities, tasks and regular summaries.

WHAT WE BUILT

ONE TRIAGE LAYER FOR SHARED MAIL.

Klar sits above connected mailboxes as one operational layer: it classifies threads with AI, routes required actions into tasks and sends scheduled digests. People keep control of replies while the system carries the path from incoming mail to a structured next action.

STEP 01
CONNECT
Five accounts across three companies in one triage workspace.
STEP 02
CLASSIFY
561 AI results applied to 426 threads from 615 messages.
STEP 03
TASK & DIGEST
91 tasks created; 148 digest sends between 13 Jun and 8 Jul 2026.
RESULTS

MEASUREDTHROUGHPUT.

615
Messages triaged
426
Threads processed
561
AI classification results
91
Tasks created
148
Digest sends
5
Mail accounts / 3 companies
Five inboxes became a measurable flow of tasks and digests — without a dedicated coordinator.
Klar dashboard — overview with unanswered queue and AI work
Live product UI (UA).
Klar dashboard — German locale overview
Same dashboard in DE.
TIMELINE

HOW THE PILOT RAN.

12–26 Jun 2026
615 messages ingested; 426 threads; 561 AI classification results.
13 Jun–8 Jul 2026
91 tasks tracked; 148 digest sends to keep teams aligned.
FAQ
Does Klar replace your mail client? +

No — it sits on top of connected accounts, classifies threads and outputs tasks and digests. Humans still decide on replies.

Which companies were in the pilot? +

Five accounts across three companies: PILLAR, Betsa and a GrandMa internal pilot — multi-market UA/DE operations.

What period do the numbers cover? +

615 messages / 561 AI results: 12–26 Jun 2026. 91 tasks and 148 digests: 13 Jun–8 Jul 2026. Source: Klar production metrics for the pilot period.

Can this run for a single company inbox? +

Yes — the same triage → task → digest loop scales from one account to a shared multi-company setup.

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WANT INBOXWITHOUT CHAOS?

Show us how many inboxes and team follow-ups you handle manually. We will design the shortest path to triage, tasks and regular digests.