the challenge
LOCAL SERVICE. VISIBLE DAMAGE.
Auto-body demand is local and urgent, but traffic, profile visits and service inquiries represent different stages of intent.
our solution
SEPARATE GOALS FOR LOCAL INTENT EACH STEP.
We separated awareness, profile traffic and conversation objectives, then optimized each against its own result.
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01
DIAGNOSE
Mapped how urgent, local damage-repair searches differ from casual browsing.
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02
SEGMENT
Separated awareness, profile-traffic and conversation objectives instead of one blended goal.
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03
TEST
Ran four direct-response campaigns in parallel to see which drove real service inquiries.
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04
OPTIMIZE
Pushed budget into the strongest campaign, which alone delivered 555 conversations at $1.48.
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05
REPORT
Compared all 717 conversations by campaign, cost and month from November through February.
the results
SERVICE INQUIRIES. AT A TRACKED COST.
717All service conversations
695Direct-response conversations
$1.93Weighted direct-response cost
555Strongest direct-response campaign
695All direct-response campaigns
717All messaging campaigns
the footnote
WHAT CHANGED
IN THE BUSINESS.
Meta generated 717 service conversations.
- measured period
- November 2025–February 2026
- fader
- Meta Ads
- source
- public case on grandma.agency, numbers as recorded in the account — no rounding beyond what the label says
who this is for
BEST FOR TEAMS THAT NEED RESULTS.
For local service businesses where a message or call is the first measurable step, while completed jobs are tracked separately.
- Your local service business needs priced conversations before it can measure completed jobs.
timeline
HOW THE SYSTEM WENT LIVE.
- Foundation
We defined a messaging conversation as the campaign result and kept completed repairs outside the claim.
- Build & ship
Four direct-response campaigns tested different service messages and audiences around the same local offer.
- Compound
We compared spend and conversations across the four campaigns and identified the strongest cost per conversation.
asked about this case
Was this a one-off campaign or a system?
A system, not a one-off: during the audited period the Meta work ran multiple campaigns with separate objectives, compared by conversation volume and cost.
Would this work for another local service?
Possibly. The service, radius, response speed and value of one enquiry need to make the campaign worthwhile.